Payments

At Niox Care, you pay securely via our trusted payment partners Mollie, PayPal, and Shopify Payments (if available). All payments are processed encrypted via a secure SSL connection.

Available payment methods

Depending on your country and device, you can pay with, among others:

• iDEAL
• Bancontact
• PayPal
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
  

All available payment methods will be automatically displayed during checkout.

Your safety is our top priority.

• All payments are processed via a secure SSL connection.
• Payment details are never stored by Niox Care.
• We never ask for payment details via email or social media.
• Payments are processed via recognized payment providers.

Having trouble checking out?

First, check:

• If your payment details are entered correctly.
• If your payment method has sufficient balance or credit.
• If your internet connection is stable.
• You can also try a different browser or payment method.
  

If the problem persists, please feel free to contact our customer service.

When will I receive a refund?

You are entitled to a refund if:

• your return meets our return conditions;
• your order was received defective or damaged;
• your order was delivered incorrectly;
• we are unable to deliver your order.

After we receive and inspect your return, we will process the refund as quickly as possible.

• Refunds are issued via the original payment method.
• Legally, this will happen within 14 days of receiving your cancellation notification at the latest.
• In many cases, you will receive the amount sooner.

• Processing time varies by bank or payment provider.
• PayPal refunds are often visible almost instantly.
• Credit card companies may take a few business days.
• Any shipping costs will only be refunded when legally required or when we have made an error.
  

First, check:

• your bank account or PayPal account;
• the processing time of your bank or credit card company.
  

If the amount is still not visible after 14 days, please contact our customer service. Please include your order number so we can help you quickly.