Warranty

At Niox Care, we strive for products that are safe, reliable, and carefully selected. We check our products as thoroughly as possible before they are shipped.

All products are covered by the statutory warranty.

This means that a product must meet what you as a consumer can reasonably expect from it. If a problem arises that was not caused by normal use, we will work together to find a suitable solution.

Contact us if a product:

• is defective upon receipt;
• does not function properly under normal use;
• differs from the product description.
  

If possible, add photos or videos so we can help you faster.

The statutory warranty does not apply in cases of:

• normal wear and tear;
• improper or careless use;
• damage due to dropping, impacts, or incorrect cleaning;
• damage resulting from self-made modifications or repairs;
• use that does not comply with the instructions.

If the problem is covered by the legal warranty, we offer, depending on the situation:

• product replacement;
• repair if possible;
• refund of the purchase price.

Do you discover a defect or damage?

Please contact us as soon as possible via:

📧 hoi@nioxcare.nl

Please include:

• order number;
• description of the problem;
• clear photos or videos